ABOUT THE POSITION

Our client, the leading Nordic language technology company for multilingual services, with 50 years of experience and global reach, is looking for Support Engineer (m/f) to join their Technology team. The position will be based in company’s office in Split, Croatia but you will be working closely together with the Technology Team in Aarhus, Helsinki, Gothenburg, and Stockholm.
The role of Support Engineer is a core position within the modern Language Solutions industry. You will be supporting customers and colleagues with getting the most of the company’s Language Technology tools, as well as helping them troubleshoot. This is a role within the Technology department and as the team is distributed you will be expected to be able to work independently and manage priorities. You will be working closely with the Technology Support Manager and colleagues of your immediate team, but also collaborating closely with the Product Managers. In this role you will be reporting to the Manager of Technology Support.

MAIN DUTIES

As a Support Engineer your main duties will be to:

• Escalate feature requests and improvements to the Product Managers.
• Work actively to ensure the continuous organizational improvement and learning when it comes to Company’s Localization Technology tools.
• Resolve tier 1 requests and conduct initial troubleshooting for more complex support request.
• Support customers and internal users in a timely manner in accordance with agreed upon Service License Agreements.

ABOUT YOU

REQUIREMENTS:

Our client is looking for a candidate with a solutions-oriented mindset, technical problem-solving skills. You are customer satisfaction oriented and understand how technical applications affect user experience. You look for ways to proactively engage requestors and enjoy figuring out how to assist and resolve tickets. This is a cross-functional role, so a proven ability to understand requirements from various points of view and translate them to actionable items is a must.
A core part of the position is that you possess a problem-solving analytical ability.
Company’s corporate language is English and fluency in written and spoken English is a requirement for this role.
This is a full-time position, and you will be based in company’s office in Split, Croatia.

WOULD BE AN ADVANTAGE:

• Good command of either Swedish, Danish, Finnish, or Norwegian.
• Exposure to the Translation and Localization industry applications and methodologies.
• Experience working with Jira ticketing system.
• Experience with supporting and troubleshooting web-based applications.
• Previous experience in similar roles.

YOUR COMPETENCIES

Besides fulfilling the requirements mentioned above, there are some key competencies that are important, both to become successful and for you to enjoy working in the position.

As a Support Engineer, you will be working directly with our client’s. Therefore, it is important that you are quality conscious and take pride and ownership of the output of your work and the way you communicate. As the team is distributed and you will be working independently, you need to be self-driven and self-starting.

You will be expected to work proactively with a solutions-oriented mindset, always looking at ways how the company can improve their processes and applications.

WHAT IS OFFERED

Our client offers a position in a forward-leaning, international, cross-border technology team. A challenging, interactive tech job in a leading language technology company with competent and helpful colleagues.

YOUR APPLICATION AND MORE INFORMATION

Do you find this position interesting, and it matches your profile? Then we would love to receive your application!

You are welcome to apply by submitting an application through the form on our website. Please enclose CV and Letter of Intent in English langugae.

 If you have any questions or thoughts about the position, please contact the recruiter: Irena Mirkovic, irena.mirkovcic@myfides.eu

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Image by Mudassar Iqbal from Pixabay